What are the best use cases for the Accordia Desk?

Accordia Desk is ideal for businesses looking to optimize technology costs, streamline management processes, minimize downtime, and empower end-users with a 24/7 self-service knowledge base platform.

Can Accordia Desk scale with my organization?

Accordia Desk provides solutions to facilitate the growth of your organization in several ways:

1. Easily add licenses at any time to accommodate the expanding size of your organization.
2. Integrate new modules as your operational needs evolve.
3. Additionally, if you require any features that we may offer, we are more than happy to provide them to you.
4. We are committed to continuously developing new features and modules to meet the evolving needs of our customers.

How long does it take to implement Accordia Desk?

Setting up Accordia Desk is an extremely simple and intuitive process. From installation and email/LDAP integration to configuring the help desk and importing your assets, you'll be amazed by Accordia Desk's capabilities, which are both easy to use and quick to implement.

Does Accordia Desk have Computer Telephony Integration (CTI)?

Yes, Accordia Desk supports CTI. Your phone system can identify a caller and automatically open a service record on the computer of the administrator who answers the call. Alternatively, if you need a CTI solution, we're delighted to offer Accordia CTI to you at a special price.

Can Accordia Desk be rebranded?

Yes, you can replace the Accordia Desk logo with your own to personalize it according to your company branding preferences.

How can I test Accordia Desk before using it?

You can explore Accordia Desk before making a purchase through two methods:

1. Sign up for a free trial of Accordia Desk to experience all its features and modules.
2. Alternatively, you can test Accordia Desk in our interactive product tour (coming soon).

What is the process for the 15-day free trial?

Upon signing up, you gain immediate access to our [name of plan] plan for a period of 15 days. We will notify you via email when your trial period concludes. At that point, you have the option to select a plan and make payment to continue using our product. If you decide not to continue, while we're disappointed to see you leave, we'd appreciate understanding what prevented you from continuing. In this case, your account will be suspended.

Which features can I use during the trial?

You get access to the [name of plan] plan during your trial, which means you can use Accordia Desk without any limits, and can also experience the best support we have to offer.

Can I keep all data from my trial after I purchase?

Absolutely. For On-Premises users, upon purchasing Accordia Desk, you'll receive a new activation key. Simply replace the trial activation key in your Accordia Desk with the new one, and you'll retain all your data. Cloud users don't need to worry as data is automatically saved.

Is Accordia Desk offered as a lifetime license or as an annual subscription?

Accordia Desk is offered as an annual subscription and includes full support and software updates.

Do I have to pay an upgrade fee to receive new releases?

As long as you maintain an active subscription, you will receive all updates to Accordia Desk for the modules you have purchased at no additional cost.

Can I upgrade or downgrade anytime?

Yes, Accordia Desk operates on a pay-as-you-go basis, allowing you to upgrade, downgrade, or cancel your subscription at any time. We do not charge cancellation fees. However, if you choose to cancel, you'll be billed for the current billing cycle.

Can I cancel my Accordia Desk subscription?

Yes. You can cancel your Accordia Desk subscription anytime during your trial or subscription period. However, if you cancel your Accordia Desk account, you will be billed for the current billing cycle.

Do I need a credit card to sign up?

No, you do not. Your credit card information is only required when you decide to upgrade to a paid subscription.

What currency can I pay in?

At this time, we only accept payment in US Dollars.

How do you process payments?

Our payments are facilitated through Payex.io, a reputable provider of online payment solutions. We offer multiple convenient payment methods, including credit card, online banking, and e-wallet payments.

What happens if my payment method fails?

If you are unable to complete the checkout process for any reason, please contact our Customer Service team via call (contact number ) or email (email add) and we’ll help you process the transaction.

Is my payment data safe?

Yes, payments on Accordia Desk are processed securely through Payex.io. Your credit card information is never transmitted to our servers nor stored there, ensuring the utmost security of your data.

Do I have to pay each time I contact Accordia Desk Support?

Certainly not! With an active subscription, you'll receive comprehensive support for all your Accordia Desk needs, without any additional charges.

What types of support do you offer?

Accordia Desk offers comprehensive support through various channels to cater to your needs:

1. Telephone assistance
2. Email support
3. Live chat assistance
4. Access to frequently asked questions (FAQ)
5. Remote control support, as required

I have a support query, how do I get in touch with Accordia Desk?

Accordia Desk offers 24x5 support via phone, email and chat to all customers.

I have a suggestion for a new feature in Accordia Desk. Who should I reach out to?

We greatly appreciate your input in enhancing Accordia Desk! Many new features in each release of Accordia Desk originate from customer suggestions. To submit your feature requests, please contact us directly via [email].